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Speakers
Keynote Speakers
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Mike Hickey, President, Pitney Bowes Software
Mike Hickey was named President of Pitney Bowes MapInfo in May 2007 and then President of Pitney Bowes Software on September 6, 2007. Mike brings 25 years technology and 13 years’ software industry experience in the software industry to the role. Pitney Bowes Software combines Pitney Bowes Group 1 Software and Pitney Bowes MapInfo into a single software company. Click for full bio » |
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| Dr. Jonathan Reynolds, is Director of the Oxford Institute of Retail Management at the University of Oxford’s Saïd Business School. The Institute has worked for over 20 years to relate sound scholarship to the practical needs of retail businesses. Click for full bio » |
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Louella Fernandes is a Principal Analyst working with Quocirca, with a remit covering enterprise printing, business intelligence and geo-locational tools. Click for full bio »
Click for full bio » |
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Richard Snow, VP & Research Director, Customer-centric Operational Performance Management
Richard leads Ventana Research’s Customer and Contact Center Performance Management research practice, which is dedicated to helping organizations improve the efficiency and effectiveness of managing their customer throughout their lifetime and across all touch points, including contacts centers.
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Gary Roberts, UK General Manager, Pitney Bowes MapInfo
Gary Roberts started his career in 1983 on the BhS graduate training scheme and rapidly rose up the ranks to become the youngest high street store manager in BhS history in 1987. Gary joined Laura Ashley in 1988 and undertook several retail and supply chain HQ store management roles before becoming Head of Worldwide Store and Inventory Systems.
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Sean Kelly, Managing Director, Sean Kelly Associates
Sean Kelly was one of the very first designers of an enterprise data warehouse and he emerged in 1993 as one of the first authorities on the topic when he authored the best selling ‘Data Warehousing- the route to mass customisation’ (John Wiley & Sons). He is now acknowledged as a world authority on business intelligence and customer profiling and segmentation.
Click for full bio » |
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